How to get started with Cognos?

Overview

This article provides information and answers frequently asked questions about Cognos.

To learn more about Cognos, see "What should I know about Cognos?"

If you need additional support you can visit the Cognos Resources Page to browse the posted Cognos resources.

How to get started

Get access:

• Depending on what type of data you use, you'll either need to request access to student data, business data, or both!
  • Getting student data access
  • Getting business data access

Training:

• Check out our training page for Cognos tool and data training resources.
   

Who do I contact to get support?

• For Cognos tool issues such as error messages, unexpected behavior, general support questions, etc.
  • BICC FootPrints Ticket Request
• Data-related questions regarding reports, issues, and enhancements
  • Student
  • Finance
  • GM
  • HR
  • AO
     

How do I submit a request

• Purdue IT Request Work Intake
  • Purdue IT request work intake
• Request New Content
  • Submit a FI HR new report request
  • Submit a Student Data new report request
     

What do I do when a Cognos users departs my area?

Cognos & Tableau Offboarding Checklist
 

What is the source for Cognos Data?

When is data loaded into Cognos?

Business Data

Business data is loaded into Cognos on Monday - Friday between 6:00AM and 7:00AM; Saturday between 9:00AM and 9:30AM.

• Business data reports are NOT to be scheduled or ran during the data load times. 

Student Data

Student data is loaded into Cognos daily between 12:00AM and 5:00AM.

• Student data reports are NOT to be scheduled or ran during the data load time.

When is the scheduled Cognos maintenance window?

The standard Cognos Maintenance window is Saturdays from 3:45PM to Midnight. Additional outages will be communicated.

• Reports should NOT be scheduled or ran during the maintenance or outage time. 

Still need help?  Click the 'Purdue IT Request' button to start a ticket.