This is a quick translation sheet to orient you to TDX knowledge terms.
Client/Customer/Public: This is the baseline access level for anyone who visits servive.purdue.edu. Customers can view published public knowledge base articles and can comment on them if they have logged into the system.
Purdue IT Technicians: Anyone Purdue IT employee who has access to the TDNext ticketing application should have this basic level of access. Besides public articles, they are also able to see internal articles visible only to Purdue IT Staff or just their immediate TDX team. Individuals in this role can also see articles of any “status.” The status of an article (as shown in an articles sidebar) indicates whether the article is complete or still being worked on.