Knowledge Base: Expectations for Standard Knowledge Activities

The Knowledge Base is the primary source for how-to content vetted by the Purdue IT community.

  • The knowledge base is managed by the Purdue IT Service Management Office (ITSMO)
  • Knowledge is managed (edited, reviewed, improved and submitted) by the Owner Group.

Expectations by Job Role

R = Responsible for doing the task

A= Accountable for make sure the task gets done and meets established standards

C=Consulted

 Purdue IT Technicians (no KB access) KB Candidates Knowledge Contribuotrs (Team Leads) Knowledge Publishers

General Knowledge Activities

        
Help users understand/use public articles   R R R R/C
Use articles in conjunction with incident model

R

 R R R/C
Provide feedback on articles R R R R/C
Suggest new articles    R R R/C
Draft new articles   R R R/C

Creating and Editing Knowledge 

        
Create new articles   R R R/C
Edit for readability and accuracy   R R/A R/C
Review articles to be approved     R/A R/C
Approve articles     R/A R/C
Handle feedback on articles     R R/C
Coordinate knowledge across stakeholders     R R/C

Publishing Knowledge 

        
Evaluate appropriateness for public audience     R/A R/C
Edit for a public audience       R/C
Publish articles  to internal knowledge base     R/A R/A
Publish articles to the public knowledge base     R R/A

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