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This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.

This article provides step by step instructions for linking different tickets together in the TeamDynamix TDNext interface.

Tickets not viewable in the TeamDynamix Portal.

There are lots of groups defined in TeamDynamix (TDX). Knowing what technicians are in which group; who the manager is; and what type of work they do can prove valuable when routing, escalating, or coordinating with the right resources. This articles describes how a typical technician can use the TDX "People" app to view group details and members.

The TeamDynamix email service allows files to be attached to work items via the email service.