TeamDynamix (or TDX) is a tool designed specifically for higher education to help institutions manage their projects,
services, assets, and more and is administered by Purdue IT's Service Management Office.
This article is designed to help Purdue IT technicians respond to and record Incident and Service Requests using the TDX platform.
The objective of Change Enablement is to enable calculated and deliberate changes that have clear and transparent risk, impact, benefit and communication .
This article provides step by step instructions for linking different tickets together in the TeamDynamix TDNext interface.
In TDX, assignment groups will be more closely aligned with organizational structure.
This article is designed to help Purdue IT to understand how to manage the Change processes in TDX and provides video to help users navigate the new workflow.
This is a guide for technicians on how to update, assign, or comment on multiple tickets at the same time in TDX.
The following is a guide for technicians updating tickets in TDX.
Recently, TeamDynamix has been integrated with Microsoft Teams. This article includes instructions for turning on the integration and its intended uses.
The Purdue IT Service Portal allows users to view tickets they have submitted, or been included on, inside the Team Dynamix portal.
When saving a search in TDNext, the statuses of Resolved and Closed are not saved with the search and the filter must be reapplied every time the search is run.
This knowledge base article is designed to guide Purdue IT workers on the best practices for using ticket tasks effectively.
Purdue IT sends out customer service surveys to gather feedback from our clients and improve our services.
The TeamDynamix email service allows files to be attached to work items via the email service.
There are lots of groups defined in TeamDynamix (TDX). Knowing what technicians are in which group; who the manager is; and what type of work they do can prove valuable when routing, escalating, or coordinating with the right resources. This articles describes how a typical technician can use the TDX "People" app to view group details and members.
Service Level Agreements (SLAs) are critical components in the IT service management framework, providing clear expectations for service delivery time lines.
TeamDynamix (TDX) has a robust project management functionality that can manage projects all the way from a request to closure. Included in this are project approval workflows, multiple Waterfall and/or Card Wall plans for each project, status reports, time tracking by project members and Portfolio collections for reporting.
A guide for best practices for providing customer-focused ticket management in the TDX portal.